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If we do not receive the items we will not be able to offer any refund or dispatch replacement items. Please take a photo of the postage / receipt and we will credit that as well. We recommend sending the items by a method which provides proof of posting and is ideally trackable by you – 48 hour courier or Royal Mail recorded services etc. When returning your goods please quote your order number and inform us by email that the items have been sent. We will either be able to send the goods back to you (an additional delivery charge will apply) or can refund you for the goods as long as they are in perfect, packed and re-saleable condition. If we find there is no fault we will contact you and let you know. If, on inspection, we find they are faulty, we will either refund you or send out replacement products. They must be returned to us within 7 days of receipt. If they still appear faulty after this please return the items to us. It may be that they seem faulty but in fact are fine – we should be able to help you establish what is going wrong on the phone, with the help of some photos or video clips we might ask you to send over. If any of the products you have ordered are faulty please contact us immediately.

The following clearly explains our returns policy. However, we understand that you may wish to return goods to us for a number of reasons.

We always do our best to get your goods to you in perfect condition and for them to be the items you have ordered. *Please note, if you are sending your return back via Royal Mail, returns should be sent to: If the goods are accepted or signed for by someone other than the recipient, but not passed on, we cannot take responsibility for this or offer any refund. Once delivered at the given address, it is no longer the responsibility of Balloon Market. We cannot be held responsible for these unforeseen circumstances and are unfortunately unable to offer a refund should they occur. When this happens we will always do our utmost to inform you of the delay as soon as possible and let you know when the goods will be delivered. Sometimes there will be unforeseen delays due to acts of God, snow, floods, road accidents/closures, plagues of locusts etc. Unfortunately we cannot guarantee the instructions will always be followed by the delivery person. If you would like to add a special note to your delivery package, please include this in the ordering process and we will add the note to the package for you.

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Please be accurate when entering your address details and provide a full address including postcode, as we cannot be held responsible for any delays or non delivery that occur due to this. The option of Royal Mail will only be offered if your order is below 1kg in weight. Prices are worked out automatically based on weight and destination as per the tables below.

If nobody is available to sign for the delivery, a card will be left with instructions and the goods will be taken back to the courier/Royal Mail depot. Delivery is usually made between 8am – 6pm, Monday to Friday only but Royal Mail deliveries may arrive on Saturdays (but this is not a service we offer).Ī signature will be required if choosing courier or Special Delivery. Sadly we are unable to provide a guaranteed delivery date or time for your goods. Please select the most appropriate charge for your delivery area. If you do need your order quickly, please let us know in your order by putting a comment with the date that it is required. Under these circumstances we will always aim to let you know of any delivery delays. Sometimes delivery may be delayed in certain remote locations. This is dependent on the stock available and your delivery area. We will always aim to get your order out on the day it is received and from then would normally be with you within a week.

Prices are based on the weight of the order. We use various couriers and Royal Mail for our deliveries.